Rovex Simple software. Useful results.

ROVEX SUPPORT

Find the problem.
Fix the problem.

Start with what is happening. Most issues can be narrowed down with a few simple checks before contacting support.

SUPPORT
Shorts Maker

Windows x64

START HERE

What went wrong?

Choose the situation that looks closest to your problem.

01

Video won't open

The source video cannot be selected or processed.

↓ 02

Processing fails

Processing starts but does not complete normally.

↓ 03

Disk space problem

The destination drive does not have enough free space.

↓ 04

Can't find results

Processing completed but you cannot find the created videos.

↓ 05

Processing is slow

The application works, but processing takes longer than expected.

↓ 06

Something else

The problem does not match any of the situations above.

↓

DIAGNOSTIC

Check the simple things first.

01
SOURCE VIDEO

Video won't open

01

Confirm that the source video opens normally in a regular video player.

02

Try another video file to determine whether the issue is limited to one source file.

03

Make sure the file is still available and has not been moved, renamed or deleted.

02
PROCESSING

Processing fails

01

Stop the current task and start processing again.

02

Try processing a different source video.

03

Open the application logs if the problem happens again. The logs can help identify where processing stopped.

03
STORAGE

Not enough disk space

01

Check the free space on the drive where your output folder is located.

02

Free some space or choose another destination folder on a drive with more available storage.

03

Start processing again after changing the destination.

04
OUTPUT

Can't find the results

01

Check the output folder you selected before starting processing.

02

After processing completes, use the Open Folder option in Rovex Shorts Maker.

03

Confirm that processing actually reached completion before checking the result.

05
PERFORMANCE

Processing is slow

01

Longer and higher-resolution source videos normally require more processing time.

02

Processing speed also depends on your CPU, GPU and available system resources.

03

Close other demanding applications if you want to make more system resources available during processing.

06
OTHER

Something else happened

01

Restart Rovex Shorts Maker and try the same action again.

02

If the issue can be reproduced, open the logs and keep them available.

03

Contact Rovex and describe what happened, including the steps that led to the problem.

LOGS

01 APP

02 PROCESS

03 ERROR

→ CHECK LOGS

WHEN YOU NEED MORE INFORMATION

Check the logs.

Rovex Shorts Maker includes access to application logs. If processing fails repeatedly, the logs can provide useful technical information about what happened.

TIP

If you contact support about a repeatable error, keep the relevant logs available.

BEFORE CONTACTING SUPPORT

Four useful details.

01
What happened?

Describe the problem as clearly as possible.

02
When did it happen?

Tell us which action caused the issue.

03
Can it happen again?

Mention whether the issue can be reproduced.

04
Do you have logs?

Logs can help with technical processing problems.

STILL STUCK?

Tell us what happened.

If the problem remains after the checks above, contact Rovex and include as much useful information as possible.

Contact Rovex Open Help